Terms and Conditions
These terms and conditions of use, which may be amended from time to time, apply to all our services. By accessing, browsing, using and/or making a booking on our website (the « website »), you confirm that you have read, understood and accepted these terms and conditions of use and our privacy policy.
These pages, their content and infrastructure, and the online hotel booking service provided on these pages and through this website (the « Service ») are owned, operated and provided by RoomForDay. They are made available to you solely for personal, non-commercial use, subject to the terms and conditions of use set out below.
1. Our service
Through this website, we provide an online portal through which hotels can offer their rooms for day-use booking, and through which visitors to the website can make a booking at these hotels. By making a booking through RoomForDay, you enter into a direct contractual relationship with the hotel concerned. From the moment you make a booking, we act solely as an intermediary between you and the hotel, by passing on the details of your booking to the hotel and by sending you a confirmation e-mail on its behalf and in its name. RoomForDay collects online payments in the name and on behalf of the property, and receives for its own account its commission and the fees provided for in articles 4 and 6.
The information we provide is based on the information given to us by the hotels. Each hotel has an extranet, through which it is fully responsible for updating its availability, rates and other information displayed on our website. Although we strive to provide a quality service, we cannot verify or guarantee the accuracy, precision or completeness of the information, and we cannot be held liable for any error (obvious or typographical error), any interruption of service (due to a technical failure, whether temporary and/or partial, a breakdown, repair, update, improvement or maintenance of our website, or any other cause), any inaccurate, misleading or false information, or any lack of information. Each hotel remains responsible at all times for the accuracy, completeness and correctness of the information concerning it that is displayed on our website, including its rates and availability. Our website does not constitute a recommendation or endorsement of the quality, service level or classification of the hotels offered.
Our services are available for private, non-commercial use only. You may therefore not resell, use, copy, monitor (for example with a crawler or screen scraping), display, download, reproduce or deep-link to any content, information, software, products or services available on our website for any commercial or competitive activity or purpose.
2. Prices
All rates displayed on the RoomForDay website are per room for the stated duration, during the day. They include VAT and all other taxes (including tourist tax), unless otherwise stated on our website or in the booking confirmation e-mail.
A crossed-out price is the reference price stated by the property for the same service; the discount shown is calculated on that price.
3. Free service
Searching and booking on RoomForDay are free of charge: no booking fee is added to the price displayed. Only the cancellation and no-show fees provided for in articles 4 and 6 may be retained by RoomForDay.
4. Booking modes
Each offer states its booking mode before the booking is made. The mode is restated during the booking, on the confirmation page and in the confirmation e-mail.
4.1 Instant booking. The booking is confirmed immediately. No payment is requested online: the service is paid on site, using the payment methods accepted by the property. The guest provides their surname, first name, e-mail address and mobile phone number; these contact details are never passed on to the property.
4.2 Card guarantee. The booking is confirmed immediately. The guest registers a bank card with our secure payment provider, Stripe. Nothing is charged at the time of booking, and the service is paid on site. In the event of a no-show without prior cancellation (article 6), RoomForDay may charge this card the full amount of the booking within 15 days after the booked date. This sum is a no-show fee collected by RoomForDay.
4.3 On request. The booking is subject to the property's approval: the property accepts it, declines it, or offers another date or another offer. No payment is requested online. The guest is informed of the answer by e-mail. If the property does not answer, the request is confirmed 3 hours before the scheduled arrival time. If the guest has set a reply deadline, a request still unanswered is cancelled on that day, 3 hours before the scheduled arrival time.
4.4 On request with card guarantee. This mode is no longer offered. Bookings made under this mode remain governed by articles 4.2 and 4.3.
4.5 Deposit. A deposit is paid online by bank card at the time of booking, through Stripe. Its amount, shown before payment, corresponds to RoomForDay's commission, which RoomForDay collects. The balance is paid on site at the property. The cancellation conditions are those of article 6.2.
4.6 Full payment. The full amount of the booking is paid online by bank card at the time of booking, through Stripe. RoomForDay collects it in the name and on behalf of the property, subject to the cancellation fee provided for in article 6.2. Nothing is to be paid on site for the booked service, except for extra consumption and services. The cancellation conditions are those of article 6.2.
4.7 Non-refundable rate. Some offers include a non-refundable rate, governed by article 11.
5. Correspondence
You receive a confirmation e-mail, then the messages relating to your booking. We do not send you any other communication without your consent.
6. Cancellation
6.1 Bookings without online payment (instant booking, card guarantee, on request). Cancellation is free of charge until one hour after the scheduled arrival time.
6.2 Deposit and full payment. These conditions are shown to the guest before payment, and the guest expressly accepts them by ticking a box:
a) more than 3 hours before the scheduled arrival time: the amount paid is refunded, less a flat cancellation fee of €2 (£2 or CHF 2 depending on the currency of the booking), never exceeding the amount paid;
b) less than 3 hours before the scheduled arrival time, and up to one hour after it: the deposit is not refunded; for a full payment, the amount paid is refunded less RoomForDay's commission, the amount of which is shown before payment;
c) in the event of a no-show without cancellation: no refund. The deposit is retained by RoomForDay; the full payment is paid over to the property, less RoomForDay's commission.
The sums retained under points a) and b) are a cancellation fee collected by RoomForDay, covering the payment costs and the commission lost. The 3-hour period is counted from the arrival time chosen at booking, in the property's local time. A booking made less than 3 hours before the arrival time falls under point b) from the moment of payment. The amount refunded is shown to the guest before they confirm the cancellation. RoomForDay initiates the refund within 14 days at most, to the card used for payment; it then appears on the guest's account according to their bank's processing times, usually 5 to 10 working days.
6.3 How to cancel. Cancellation can only be made on RoomForDay: using the cancellation link and code in the confirmation e-mail, or from the customer account. A cancellation made directly with the property is not taken into account. The booking can be cancelled until one hour after the scheduled arrival time: the guest may arrive later within the booked time slot and keep the service, the departure time remaining unchanged. After that, it can no longer be cancelled.
6.4 Cancellation by the property. If the property cancels the booking, or cannot provide the booked service, for whatever reason, the guest is refunded all sums paid, free of charge. With the guest's agreement, RoomForDay offers another date or another property.
6.5 No-show. Without cancellation within the time limits and without arrival on the booked day, the booking is a no-show, with the consequences set out in articles 4.2 and 6.2. After a no-show, RoomForDay may require a card guarantee for the guest's subsequent bookings.
6.6 No right of withdrawal. In accordance with article L221-28, 12° of the French Consumer Code, booking an accommodation service provided on a specific date does not give rise to a right of withdrawal. The cancellation conditions of this article apply.
6.7 Property conditions. The property's specific conditions (opening hours, consumption, facilities, house rules) apply in addition to these terms. They cannot restrict the cancellation conditions of this article.
6.8 Non-refundable rate. A booking at the non-refundable rate can be neither cancelled nor refunded, except in the cases provided for in article 11.
7. Access to the website
The RoomForDay website can be accessed from a computer, a tablet or a mobile phone, using an up-to-date web browser.
8. Liability
Within the limits set by these terms and conditions of use and permitted by law, we can only be held liable for direct damage that you have suffered and that is attributable to a failure to meet our obligations in providing our services.
However, to the extent permitted by law, neither we nor our directors, managers, employees, representatives, subsidiaries, affiliates, distributors, (distribution) partners, sub-licensees, agents or other persons involved in creating, sponsoring, promoting or providing the website and its content can be held liable for:
(i) any punitive, special, indirect or consequential loss or damage, loss of production, loss of profit, loss of revenue, loss of business opportunity, loss of or damage to brand or reputation, or loss of the right to compensation;
(ii) any inaccuracy in the hotel's information (including its rates, availability and classification) made available on our website;
(iii) any services provided or products offered by the hotel;
(iv) any damage, loss or cost (punitive, special, indirect or consequential) suffered or paid by you, attributable to, arising from or connected with the use of our website, the inability to use it or its slowness;
(v) any personal injury, death, damage to property or other damage, loss or cost (direct, indirect, special, consequential or punitive) suffered or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, wilful misconduct, omissions, non-performance of the contract, misrepresentation, tort or strict liability attributable wholly or partly to the hotel (its employees, management, officers, agents, representatives or affiliates), including any cancellation (even partial), overbooking, strike, force majeure or other event beyond our control.
9. Miscellaneous
Unless otherwise stated, the software required for our services or made available on and used by our website, and the intellectual property rights (including copyright) in the content, information and material of our website, are the exclusive property of RoomForDay, its suppliers or its service providers.
These terms and conditions of use and the provision of our services are governed by French law. Any dispute arising from these terms and conditions of use or from our services is brought before the competent courts.
If any provision of these terms and conditions of use is or becomes invalid, unenforceable or non-binding, you remain bound by all the other provisions. In that case, the invalid provision is applied to the extent permitted by law, and you agree to comply with a provision having effects as close as possible to those of the invalid, unenforceable or non-binding provision.
10. About RoomForDay
All services are provided by RoomForDay®, a brand of IZZY SAS, registered with the RCS Lille Métropole under number 819 998 683, whose registered office is at 59 rue Eugène Descamps, 59160 Lille, France.
11. Non-refundable rate
11.1 Some offers include, alongside their usual rate, a non-refundable rate, clearly labelled as such and showing a discount before booking (for example "Non-refundable -10%"). The discount is set by the property. It applies to the price of the space booked; any extras remain at the price displayed.
11.2 The full amount of the booking is paid online, by bank card, at the time of booking. RoomForDay collects this amount in the name and on behalf of the property. No payment is requested on site for the service booked, except for any additional consumption or services taken on site.
11.3 A booking at the non-refundable rate cannot be cancelled, changed or refunded, including in the event of a no-show, late arrival or early departure. The guest is informed of this before payment and expressly accepts it. In accordance with Article L221-28, 12° of the French Consumer Code, booking an accommodation service provided on a specific date does not give rise to a right of withdrawal.
11.4 If the property is unable to provide the service booked, for whatever reason, the guest is refunded in full. With the guest's agreement, another date or another property may be offered instead.
11.5 By way of exception, a booking at the non-refundable rate may be postponed or refunded in the event of force majeure, meaning an external, unforeseeable and irresistible event preventing the guest from reaching the property, in particular: natural disaster, fire or explosion; war, act of terrorism or riot; strike or major transport disruption, flight cancellation, closure of an airport or station; lockdown, state of emergency or decision of a public authority; large-scale power or water outage; epidemic or public health emergency.
11.6 The same applies, on an exceptional basis, in the event of the death or hospitalisation of the guest, their spouse or partner, a parent or grandparent, a child or grandchild, a brother or a sister.
11.7 To benefit from this, the guest sends a request to customer service (booking@roomforday.com) before the scheduled arrival time or, at the latest, within seven days after it, together with supporting evidence. RoomForDay reviews the request and communicates its decision by email. If the request is accepted, postponement to another date at the same property is offered first; failing that, the amount paid is refunded to the payment method used, within fourteen days.
11.8 If the property nevertheless asks the guest to pay on site for the service booked, the guest does not have to do so. If they have paid, they inform customer service (booking@roomforday.com), attaching proof of payment: the amount paid twice is refunded to them by RoomForDay to the payment method used, within fourteen days. A deposit or card pre-authorisation requested on arrival to cover extras or any damage is not a payment for the service booked.